LC-MS-IQ Privacy Policy

Version 1.0

Effective Date: __________

LCMS IQ, LLC (“LCMS IQ,” “we,” “our,” or “us”) respects the privacy of our users. This Privacy Policy explains how information may be collected, used, stored, and disclosed when users access or use LC-MS-IQ.

By accessing or using LC-MS-IQ, you agree to the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to:

• LC-MS-IQ software
• LC-MS-IQ websites
• LC-MS-IQ hosted services
• Customer support interactions
• User account registration

This Privacy Policy does not apply to third-party products, websites, or services.

2. Information We Collect

We may collect information provided directly by users, information generated through use of the software, and technical information necessary to operate and secure the service.

Account Information

Examples may include:

• Name
• Company name
• Email address
• User account information
• Login credentials

Technical Information

Examples may include:

• IP address
• Browser type
• Device information
• Operating system
• Access timestamps
• Application logs
• Error logs

Uploaded Data

Users may upload analytical files and related information for processing within LC-MS-IQ.

Examples may include:

• Instrument exports
• Calibration data
• QC data
• Analytical results
• Method information
• Trend data
• Configuration data

Users are responsible for ensuring uploaded information complies with applicable laws, regulations, and organizational policies.

3. No Intended PHI Collection

LC-MS-IQ is not intended to collect, store, process, transmit, or manage:

• Protected Health Information (PHI)
• Electronic Protected Health Information (ePHI)
• Patient medical records
• Patient-identifiable information

Users should not upload:

• Patient names
• Dates of birth
• Medical record numbers
• Social Security numbers
• HIPAA-regulated identifiers

or other information capable of identifying an individual patient.

Unauthorized PHI Submission

If a user uploads PHI, ePHI, or patient-identifiable information contrary to these terms, such submission shall be considered unauthorized.

The user remains solely responsible for such information and for compliance with all applicable privacy laws, regulations, and institutional requirements.

Use of LC-MS-IQ does not create a Business Associate relationship under HIPAA.

4. How Information Is Used

Information may be used to:

• Provide software functionality
• Authenticate users
• Process uploaded files
• Generate reports
• Generate statistical analyses
• Provide customer support
• Improve software performance
• Investigate software issues
• Maintain system security
• Communicate with users

5. Data Sharing

LCMS IQ, LLC does not sell customer data.

Information may be disclosed:

• When required by law
• To comply with legal obligations
• To protect rights or property
• To investigate security incidents
• To service providers supporting operation of the software
• In connection with mergers, acquisitions, or business transfers

6. Service Providers

LCMS IQ, LLC may utilize third-party providers for:

• Cloud hosting
• Data storage
• Authentication
• Monitoring
• Email delivery
• Technical support

Such providers may process information as necessary to perform their services.

7. Data Retention

Information may be retained for as long as reasonably necessary to:

• Operate the software
• Provide services
• Resolve disputes
• Enforce agreements
• Meet legal obligations

LCMS IQ, LLC reserves the right to modify retention practices as business and legal requirements evolve.

8. Security

LCMS IQ, LLC takes reasonable measures intended to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no software system, network, storage platform, or internet transmission can be guaranteed completely secure.

Users acknowledge and accept these risks.

9. User Responsibilities

Users are responsible for:

• Maintaining password confidentiality
• Controlling account access
• Reviewing uploaded information
• Avoiding submission of PHI
• Maintaining their own backup procedures
• Complying with applicable laws and regulations

10. User Rights

Depending on applicable law, users may have rights regarding their personal information, including rights to:

• Access information
• Correct information
• Delete information
• Restrict processing
• Request information regarding collected data

Requests may be submitted to LCMS IQ, LLC using the contact information provided below.

11. Cookies and Analytics

LC-MS-IQ may use cookies, session identifiers, or similar technologies to:

• Maintain user sessions
• Improve usability
• Improve security
• Analyze software usage

Users may control certain browser settings related to cookies.

Disabling cookies may affect functionality.

12. International Use

Users accessing LC-MS-IQ from outside the United States acknowledge that information may be processed and stored in the United States or other jurisdictions where service providers operate.

13. Children’s Privacy

LC-MS-IQ is not intended for use by individuals under the age of eighteen (18).

LCMS IQ, LLC does not knowingly collect information from children.

14. Changes to this Privacy Policy

LCMS IQ, LLC may modify this Privacy Policy from time to time.

Updated versions become effective upon publication.

Continued use of LC-MS-IQ constitutes acceptance of any revised Privacy Policy.

15. Contact Information

Questions regarding this Privacy Policy may be directed to:

LCMS IQ, LLC

Email: ______________________

Website: _____________________

Address: _____________________

16. Acceptance

By accessing or using LC-MS-IQ, users acknowledge that they have read and understood this Privacy Policy and agree to its terms.